> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizyair.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Tiers and Rate Limits
> Entitlement tiers use a 30-day rolling mechanism; users unlock benefits by topping up
## Tier Mechanism Overview
BizyAir does not use a fixed-cycle membership. Instead, it adopts a **rolling tier mechanism**: tiers are adjusted in real time based on the user's **cumulative actual paid amount (USD) over the last 30 days (including today, to the hour)**.
| Key Rule | Description |
| --------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| Calculation basis | Based on the actual paid amount per order (USD), not the balance credited |
| Rolling window | Each top-up drops out of the window automatically after 30×24 hours |
| Real-time upgrade | Once a top-up succeeds, the amount is immediately added to the 30-day cumulative total, and the system applies the new tier's benefits in real time |
| Skip-tier supported | Upgrades and downgrades can cross multiple tiers — e.g., Lv1 can jump directly to Lv5 |
| Bonus credits do not affect tiers | Redeem codes, sign-up bonuses, etc. are not counted toward the 30-day cumulative top-up |
| Refund handling | Refunding unused balance removes the amount from the 30-day cumulative top-up; a lower balance triggers a tier adjustment |
## Tier Benefits
| Tier | Cumulative Top-up (USD) | Self-deployed Model Service | Closed-source Model Service | AI App / Workflow (Running / Queued) | API Concurrency (Running / Queued) |
| :---------------- | :---------------------: | :------------------------------- | :----------------------------- | :----------------------------------: | :--------------------------------: |
| **Lv0** (default) | \$0 | RPD: 300 / RPH: 120 / RPM: 20 | RPD: 50 / RPH: 15 / RPM: 3 | 1 / 2 | 1 / 3 |
| **Lv1** | \$50 | RPD: 1000 / RPH: 300 / RPM: 50 | RPD: 100 / RPH: 30 / RPM: 5 | 2 / 4 | 2 / 5 |
| **Lv2** | \$200 | RPD: 1500 / RPH: 500 / RPM: 100 | RPD: 300 / RPH: 50 / RPM: 10 | 4 / 6 | 4 / 8 |
| **Lv3** | \$500 | RPD: 3000 / RPH: 1000 / RPM: 120 | RPD: 500 / RPH: 150 / RPM: 15 | 6 / 8 | 6 / 9 |
| **Lv4** | \$1,000 | RPD: 5000 / RPH: 1500 / RPM: 180 | RPD: 1000 / RPH: 300 / RPM: 30 | 8 / 10 | 8 / 10 |
| **Lv5** | \$2,000 | RPD: 7200 / RPH: 2000 / RPM: 200 | RPD: 2000 / RPH: 500 / RPM: 50 | 10 / 10 | 10 / 10 |
**Field Reference**
* **RPD** = Requests Per Day, daily request quota
* **RPH** = Requests Per Hour, hourly request quota
* **RPM** = Requests Per Minute, per-minute request quota
* **Queued tasks** = Maximum number of tasks allowed to wait in the queue simultaneously
* **Running tasks** = Maximum number of tasks allowed to run on GPU simultaneously (i.e., concurrency)
If your current entitlements do not meet your needs, please contact support at [contact@bizyair.ai](mailto:contact@bizyair.ai).
## Upgrade / Downgrade Rules
| Event | Triggered Action |
| ------------------------------------------------------------------- | --------------------------------------------------------------------------------------- |
| A top-up takes the effective balance across the next tier threshold | Immediate upgrade; new tier benefits applied in real time |
| A top-up from 30 days ago drops out of the window | The system recalculates the effective balance and downgrades if necessary |
| API inference consumes balance | Does **not** trigger a tier adjustment (consumption is not a top-up) |
| Redeem code / sign-up bonus credited | Does **not** trigger a tier adjustment (not counted toward effective balance) |
| Order refund | The corresponding amount is removed; the tier is recalculated and adjusted in real time |
## Notification Mechanism
| Trigger | Channel | Content |
| --------------------------------------- | ---------------------- | ---------------------------------------------------------------------------------- |
| Tier changes (upgrade / downgrade) | In-app message + Email | New tier, benefit values, remaining effective balance, protection period (if any) |
| Impending downgrade (7 days in advance) | In-app message + Email | Current tier, top-up orders about to expire, new tier and benefits after downgrade |
| Impending downgrade (1 day in advance) | In-app message + Email | Urgent alert; top up immediately to avoid downgrade |
Add email alerts to your whitelist to ensure warnings are not filtered out; topping up in time before a downgrade lets you retain your current tier and benefits.